pagenorma Support

🚀 Getting Started

Learn what pagenorma does, how the plans differ and how to find your way around.

What is pagenorma? – An overview of pagenorma, the browser-based workspace for literary translators, and a quick tour of its main screens.
pagenorma S and pagenorma QS: which plan do I have? – The difference between pagenorma S (free, monthly allowance) and pagenorma QS (unrestricted AI features), and how to tell which one you are using.
Install pagenorma as an app and use it offline – How to add pagenorma to your desktop or home screen, what works without a connection and how updates arrive.
Take the demo tour – Explore pagenorma with the preloaded demo project and its four-step guided tour.

Set up a translation project and follow your progress, pace and deadline.

Create a project – Step-by-step: add a book from an ePub or PDF source and a translation from Google Docs or a document file.
Supported file formats – Which source and translation files pagenorma can read, including scanned PDFs read with OCR.
Understand your project card – How to read progress, planned and required pace, deadlines and earnings on the Dashboard.
Standard pages explained – How pagenorma converts characters to standard pages and how pages are used for progress, earnings and AI usage.
Refresh your translation – Update a project with the latest version of your translation from Google Docs or a document file.
Edit or delete a project – Change a project's details and files, or delete a project you no longer need.
Mark a project as completed – Why the card suggests completion at 95% and how to confirm or reopen a project.

See monthly earnings and set up your deductions.

Financial Analytics: monthly net earnings – How the Financial Analytics table is built, in which month earnings count and how project delays are shown.
Set up your deductions – Choose between a fixed monthly contribution and a percentage deduction to get net earnings that match your situation.

Create an account, sign in, verify your email and manage your profile.

Create an account – How to register with Google, Hugging Face or email and password, and why you need an account.
Sign-in methods – Sign in with Google, Hugging Face or email and password, and how the methods relate to each other.
Verify your email address – Why verification is required for AI features and how to resend the email or refresh your status.
Reset your password – Request a password-reset email and set a new password.
Your profile page – What you can see and change on the Profile page: token balance, vouchers, marketing preferences and sign-in methods.
Delete your account – What deleting your account removes, what it does not remove and what happens to your monthly usage.

Connect Google Docs, local document files and Hugging Face.

Connect Google Docs – Pick a Google Doc as your translation source, what pagenorma can access and how to disconnect.
Use a document file instead of Google Docs – Use a DOCX, RTF, ODT or TXT file as your translation and keep it updated with change tracking.
Connect Hugging Face (pagenorma S) – Connect your free Hugging Face account in one click, or add an access token manually, so pagenorma S can run AI analysis.

Run an analysis and read the side-by-side view with AI commentary.

Run an AI analysis – Start an analysis of a project, choose the glossary and/or commentary, and follow its progress.
Choose which pages to analyse – Limit an analysis to page ranges such as 22-56, 60-75, 78 and stay within your allowance.
Read the side-by-side view – Use the three-column view of source, translation and AI commentary, with search, pagination and highlights.
How the AI commentary works and what it checks – What the AI looks for in each paragraph, what it deliberately does not flag and how to use the comments.
Manage saved analyses – Open, review and delete the analyses saved on your device.

Work with the project glossary, quality assessments and the thesaurus.

The project glossary – Browse, search, filter and sort the AI-generated glossary of key terms, and see each term in context.
Glossary quality assessments explained – What Red flag, Needs improvement, Appears correct and Not assessed mean, and how to read the score, confidence and reason.
Use the thesaurus – Find strong and weak synonyms grouped by part of speech in 14 languages, and how searches count towards your allowance.

Understand the monthly allowance, tokens and vouchers.

Your monthly allowance (pagenorma S) – How many free analysis pages, glossary pages and thesaurus searches you get each month, how they are counted and when they reset.
Tokens explained – What a token is worth, how tokens are spent after your free allowance, and the status of token purchases.
Redeem a voucher – Add tokens to your balance with a voucher code, and what each error message means.
When you reach your limit – What happens when your allowance and tokens run out mid-analysis, and your options.

Know where your data lives, back it up and understand AI processing.

Where your data is stored – Which data stays in your browser, which is kept in your pagenorma account, and what that means for devices and backups.
Back up and restore your data – Export your projects and analyses to a JSON file and restore them, including what a backup contains and what it replaces.
Privacy and AI processing – What happens to your text when you run an analysis or thesaurus search, and where to find the legal documents.

Fix common problems and understand error messages.

The Google picker is blank or keeps asking me to sign in – Fix a blank Google Docs picker, repeated sign-in prompts and "access denied" errors when choosing or refreshing a Google Doc.
My analysis did not start or failed – A checklist of what to check when Analyze Text does nothing or stops with an error.
Hugging Face errors (pagenorma S) – What each Hugging Face message means and how to fix connection, token, rate-limit and size problems.
The app is not updating or shows an old version – Refresh pagenorma safely when it seems stuck on an older version, without losing your projects.
Error messages explained – A reference of other common pagenorma messages, what they mean and what to do.