My analysis did not start or failed
Applies to: pagenorma S, pagenorma QS
Work through this checklist from the top.
1. Account and allowance
- Are you signed in with a verified email?
- On pagenorma S, is Hugging Face connected?
- Do you have allowance or tokens left? See Monthly allowance.
2. The project has text
| Message | What to do |
|---|---|
| Source text was not found. Open the project for editing, select the ePub/PDF file again, and save the project. | The source text was not saved. Do exactly what the message says. |
| Translation text was not found. | Check the translation source. Use Refresh Translation or choose the document again. |
| The ePub file could not be processed. The project will be saved without source text. | Try the file again or a different copy. |
3. The page selection
| Message | What to do |
|---|---|
| The selected pages hold no analysable text. Widen the range and try again. | Choose more pages. |
| The selected pages changed since this run was set up. | Close the dialog and start again. |
| The charged page count did not match the selected pages. Nothing was recorded; close the dialog and try again. | Nothing was charged. Close the dialog and start again. |
4. Results
- The analysis provider returned an empty glossary. — Try again, or analyse fewer pages.
- The analysis was unsuccessful. — The message after it gives the reason. If it mentions Hugging Face, see Hugging Face errors.
5. General tips
- Keep the browser open and the device awake during a run.
- Large runs take time. Check the estimate in the dialog.
- If a run stops part-way, run it again with the remaining pages.
- If the PDF or OCR library has not loaded, refresh the page and try again.
Last updated 20 October 2026